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Interview Question: Tell me about a time you handled a difficult situation

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You'll definitely encounter this question during your next interview, so make sure you know how to answer it! For more career tips, visit http://careerly.co
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Text Comments (284)
asper ali (3 days ago)
My inspirational
felisdomesticus5676 (5 days ago)
Do they still ask this dumb question in this day and age?
B Xy (1 day ago)
Lmfao!!! Ikr!!!
Oxi Clean (11 days ago)
I hate this fucking question 😂
Tamil Vanan (12 days ago)
I love you
Farhan Ejaz (1 month ago)
I think I am in love with her.
Pardha G (1 month ago)
Goddd...I hate Indians like these , they think that they are sounding intelligent because they put up a fake accent.
MAYA SONAWANE (1 month ago)
Are you firangi? Talk normal way as u are.
Rames (1 month ago)
Stop wearing lop tops
Rajwinder Klair (1 month ago)
How can I answer describe a situation in which you had to really depend on your ability to get along with others
Hafeez Khan (2 months ago)
Every time i get very nervous and not in a position to say some things. I can I overcome my this weakness. I am great-full to you. secondly how can I improve my English speaking effective. THANKS
Isil Top (2 months ago)
Example starts at 2:08
mrBDeye (3 months ago)
Is that a cockroach on the wall?
Indian Tour (3 months ago)
Your videos are really helpful.
Martin Jarvis (3 months ago)
I was asked about a difficult work situation at an interview and told them sorry I had signed an NDA on previous contracts.... end of subject
Onyinyechi Chukwuma (4 months ago)
I love this. Thanks
Sean Zhang (4 months ago)
Wow! I’m horrible at this type of interview! So, I wanna say the interview is the most difficult situation.
dkg5168 (4 months ago)
Ma'am thanks for these videos,I got placed , great vidoes and advice
himanshu maheshwari (4 months ago)
Lidiya Aby (4 months ago)
How can I attend doctors conducting interview I am 1st time to attempt I need ur help
Deepsu20 (5 months ago)
Hi - can you help us with how to answer intreview question - Do you have any other interviews lined up for you.
JesusIStheonlyway (6 months ago)
What if you have no story
Janisha Patel (6 months ago)
lmao why is it that everyone the looks professional hold pens when they talk when its completely unnecessary.
anuj sharma (7 months ago)
Today I had my interview.. I didn't watch it yesterday but I hopefully performed well. Can you people wish me luck?
Jabberdau (7 months ago)
Or in other words: When management make poor decisions and fuck up, are you going to be a good slave and take the fall for it?
love your channel, so good to watch real people rather than tv reality haha
Ymagier (7 months ago)
I found this very helpful as an introduction to the kind of thinking that's expected in a generic competency interview. However, I struggle badly with interviews that involve more rigid competency expectations, and expect the scenario to demonstrate multiple very specific behaviours as set out in a formal competency policy. I find it almost impossible to think of any scenario that will match them all, and as a result I always get low scores, even in interviews for roles that I've done before. I also know few other people my age who can perform well enough at this type of interview, while under 25s seem to sail throúgh them. Unfortunately, it seems to be the norm for recruitment today, for jobs of all skills levels.
ARYAN KHAN (8 months ago)
Here in the uk we use the STAR (Situation Task Action Result) formation
Zamah Nyuswa (8 months ago)
Very helpful
EPISODE STORIES (8 months ago)
What's with the accent Oh u been to the states
Selva Rajoo (8 months ago)
Hai im selva....currently im study degree for a better job in operations....would like to know more on the question that would be questioned by my future employer during the interview....im working in aerospace company fyi....thx for the tip all the way..
Jeet Singh (8 months ago)
Situation_Iam hopelessly in love with you Action: Iam going to watch all your videos Result: I am gona be more hopelessly in love
Nishikant Khandle (8 months ago)
Wow you are so beautiful... Very nice video...
Pyaro Uttarakhand (9 months ago)
Can you please send me team leader all questions answers
Darsan Lal (9 months ago)
SAR is really wonderful. It helped me a lot for the answer.
brownjellow1 (9 months ago)
The tough thing about this kind of question is that requires improvisational skills
Mary Dickinson (9 months ago)
I am grateful for your videos. Once I view them, I feel more comfortable answering the questions!
Kumar Sambhav (9 months ago)
Very nice!
lbrown1192 (10 months ago)
Should you wear a pant suit to a retail front end supervisor interview
Careerly (10 months ago)
Normally we suggest skirt suit or dress at first interview and then pantsuit at next. But we hesitate to comment further without knowing the world of retail front end. Can you ask folks in your network that work in this area? That's usually the best and most accurate source!
Howdy Y'all (10 months ago)
I feel like I have all the right answers but don’t show enough personality and charm 😞
Shqiponja Enti (11 months ago)
Not as long as they are scientologists Or alike(
Tim Mark (11 months ago)
In an interview I failed I was told I was using a lot of "I". Question was how did you deal with a difficult situation. And I answered but they said the reason was I was using a lot of "I". How does one answer based on that feedback
hendrix4151 (1 year ago)
some difficulties cannot be overcome..and sometimes your boss is wrong and is working against you and will not submit to your ideas so you leave for a better situation that works for you..but one time we had windows xp machines on old computers and the internet was too slow on the machines so i custom built a low resource linux machine and it was able to play videos and internet saved the company from buying 15 new machines...
naveen verma (1 year ago)
Awesome 😀
Sweet Palm (1 year ago)
Shes brilliant
Naveen Kumar (1 year ago)
Hi ... I have been a constant viewer of your video and helped a lot during the interview times .. I would recommend the videos to any one who is looking for a job change
LillianGardner0214 (1 year ago)
"...try to make you cry"
DreamKnight DK (1 year ago)
great video and advice - thank you.
Anirudh A (1 year ago)
Ur videos are of super great help and you are really really beautiful ☺️
Steven C (1 year ago)
I remember one time when I was playing Tom Clancy's Splinter Cell on my Xbox and I was in the middle of a mission where I had to sneak past a large group of enemies. I ended up tripping an alarm and alerted all of the enemies of my presence. I quickly proceeded to exterminate the enemies until there were none left. I ended up beating the level and resolving my difficult situation.
Anirudh A (1 year ago)
Steven C LMAO 😅😂
Shankar Chakraborty (1 year ago)
you are real HIRA, for me precious
i luv u r video
Abbas sheik (1 year ago)
Your explanation was very good. Good Job.
weetzybat (1 year ago)
Why do you have a pen in your hand?
prank vedios (1 year ago)
Thnku mam i listen ur vedio about interview i got gud job
Parvez Bhuiyan (1 year ago)
Jazmin Mayorga (1 year ago)
This helped me so much! Thank you!
Glenn Hubble (1 year ago)
Great Interview Video.
M CAT (1 year ago)
I had 14 jobs at large companies, I was also a recruiter and hired people. Hiring someone comes down to this: Personality, friendliness, likability. If you can charm the interviewer(s) and converse with them in a way that brings smile / laughter, you will get the job. So you don't really need to be the most skilled to get hired. You can be from a D3 school and are competing with D1, you will bet the D1 every time if you show personality and are able to communicate well. Don't be phony though. Also if you are physically better than most of the other candidates, that works in your favor. For certain technical jobs, the above still applies (i.e. you need a software engineering background to go into software engineering) , but education/ experience helps more in this case, but if you are competing with others with the same technical background, then personality will win out. But if you have little skills, are just out of school and are applying for non-technical positions, the charm, personality and look helps a great deal. I was once hired because the floor had me walking from office to office and they voted me in because I looked good in a suit going back and forth from office to office, lol. Humans follow basic instincts and the better they feel about you, the more you will win..
Marie Francois Dooley (17 days ago)
I had so many interviews where I had great conversations. later they said sorry not a great fit.
Lindsay Saint-Alme (1 year ago)
All these videos have the same story situation ! What about if you have are a cashier at a pound shop during christmas,They the customer are yelling at you because of a massive queue, and the other colleague is having lunch.What do you do?what about you tell to the customer to wait but still unhappy, and leave.What do you tell to the interviewer??
Lotus Bee (1 year ago)
I was asked this exact question during my interview.
Jennifer Lee (1 year ago)
i love it
Thuat Ngo (1 year ago)
pls keep posting
awd786 (1 year ago)
Attempting good job interviews and giving good results when get hired are two different things, they have nothing to do with each other. I agree with Gary say that job interviews are FFBS.
Careerly (1 year ago)
We hear you. Agreed on some level. But how can they know if you haven't worked for them yet? We would hate to see a good candidate not get a job because of the nterview process. Can't cure the problem but doing our bit where possible. Good luck!
Belen Sanchez (1 year ago)
helpful ! thank you but I've also been told to not say the "uhmm" after every word .
Mary Edith (1 year ago)
Great topic! We've all encountered managers who had expertise in their fields, but didn't necessarily have the appropriate people or communication skills to effectively manage their staff. Looking forward to hearing your TED talk!
RK Shrestha (1 year ago)
good ....
RK Shrestha (1 year ago)
RK Shrestha (1 year ago)
S. Renee Perkins (1 year ago)
This is an excellent interview question and the advice is perfect for the best way to answer this type of question. Thank you for sharing!
Stone Cold (1 year ago)
How do you answer this question if you've never encountered a difficult situation? I'm a military veteran and we just know how to figure things out. We don't consider anything difficult.
suhaib khan (1 year ago)
Samanta Sam (1 year ago)
hi, are you Sri lankan? great work
G Sibs_74 (1 year ago)
ALEx EADO (1 year ago)
Conflicting priorities: How did you determine the top priority? What steps did you take to make sure you were progressing on all of them?
hanselxy (1 year ago)
programming jobs are a different ball game altogether.
Ant Eliz (1 year ago)
Dang your so beautiful, I wouldn't be able to keep my composure! Great video though very helpful>>
KO SOE (1 year ago)
The Demon Curupira (1 year ago)
Ahh. I literally couldn't do this. I mean I have a terrible memory. I couldn't tell them what I had for breakfast let alone about some random difficult situation which I got through and then promptly forgot ever having happened because that's just how my brain works. I can memorize tasks through repetition but random events are impossible for me to remember mostly because all I've worked in are high demand jobs with lots of difficult situations. They'll probably think i'm incompetent.
Shooby Doo (1 year ago)
She Indian or Pakistani?
Danny (1 year ago)
Hehe I have no work experience but I do have game experience, the ones that require strategy. (Moba) to be specific (multiplayer online battle arena) anyway would this count as experience. Let me use vainglory as an example. you see there is 3 roles in this game a (Captain), (carry) , and (jungler). The captain is the support of the team. Tells the team what to do when struggling, Heals, protects etc...kinda like a manager trains their employees or fix issues😂yeahhh. The Carry is usually the one who pushes the team closer to victory like taking down objectives ...kinda like a full time employee who works to keep the business running. The jungler usually assists the team by helping every once in a while like a part time employee...ya know. What im saying is this game requires team effort to win. So would this be more or less as experience. 😅 There has been challenging times when I had to play as Captain and lead the team to victory by giving them suggestions to solve the problem like how a manager finds solutions to issues.
Nawal (1 year ago)
can you make videos like this in Hindi?
Ambika Ravishankar (1 year ago)
can personal things be shared to answer the questions?
Great advice
Pradeep B.S (1 year ago)
The problem is most of HR people have predefined questions & answers & they expect the answer should match 70% of their predefined answer
kisa kisakye (4 months ago)
Job interviews are like going on a 1st date; you have to fake up yr self to please the other party! The same way bad boys get many gf, is the same way mediocres triumph on each interview!!
Pradeep B.S (1 year ago)
so in case if we dont mention the keyword which is on their answer then we are not selected
Careerly (1 year ago)
Possbly true.. in which case all the better.. we can preempt and prepare good answers! Most behavioral Qs are indeed looking for specific underlying skills and abilities: problem solving, managing conflicts, excellent inter-personal skills if its a sales or client-focused role etc..
war da (1 year ago)
that scratch on the wall isn't my monitor, thank goodness.
Kelsey Matarese (1 year ago)
This is great but what if you don't have a story? I honestly never had anything at work that was that difficult to fix. I've said this in interviews before. I don't understand why hiring managers do not like my honesty.
Colonel Dignos (1 month ago)
+To Release is To Resolve preach
Stephanie Le Berre (3 months ago)
you invent one.... Deeeerrr...
Nalini Dasrath (3 months ago)
+Shy Army yup i did and got caught and just found myself rambling on and on and on, needless to say, i didnt get the job lol
kisa kisakye (4 months ago)
+Joshua O , I bet you, over 90% of the answers given on an interview are fake! That is why those who prepare people for interviews tell you to practice as much as possible! Flabbergastingly, i had an interviewer once ask me how many tennis balls l could fit in a school bus!
kisa kisakye (4 months ago)
+Sarah F , We live in a phony world; look at all the fake things on our bodies, e. g, boobs, eye lashes, hips, etc. They are indirectly saying, if you have no answer, make up one as soon as possible! And convince them; can you imagine, after all the required classes of calculus, etc to get an engineer's degree, some one will tell you that you were unable to fake up an interview answer to a question, therefore no job!
Din R (1 year ago)
Can someone please give me an example of coping with ambiguity. Eg tell me a time when you had to make a quick decision without knowing all the facts
Dijonne Stricklen (1 year ago)
Great video. this. can make. me more alert.
James Adcock (1 year ago)
I have cried before
Mahendra Solanki (1 year ago)
tand race (2 years ago)
Some employers may ask these type question as a weaving out process. Although they're looking for the most skilled. They are also placing heavy wieght on those who are most mentally skilled to handle challenging situations. And trust me, I have seen challenging situations break a lot of physcially capable people down to the ground. I love the slogan "When the tough gets tough; The tough gets going!" Just keep it on a positive note regardless and things should work out. Love this lady's message.
Hoops590 (1 year ago)
tell the interview person i dont answer these bizarre questions
S. Vilst (2 years ago)
Thanks for sharing. Really helpful.. I have two questions and will appreciated having your answers thanks 1- how would you go about resolving a customer's issue that is not covered under our Return Policies? 2- how would you address an issue that was not covered in your training, and work to resolve it?
Victor McKenzie (2 years ago)
Hi I am currently in the process for a Federal Law Enforcement position, I am scheduled for a structured interview. I would like to ask you for any good advice. Please feel free to email me at [email protected]
ms.mary benjamin (2 years ago)
my problem is I get too nervous and dread interviews because of the questions.. sounds silly, I know. but it's a part of life. everyone has to work and this is what you have to go through to get work..
ev johnson (1 year ago)
me too i am having the same problem.
Ana C (2 years ago)
ms.mary benjamin I agree ! But keep in my mind that employers are well aware of nerves, and if you happen to stumble or get a little shaky , just stay focused and answer the best that you can. It won't impede on you getting the job. Good luck
ms.mary benjamin (2 years ago)
thank you.. I'll give it a try.
Careerly (2 years ago)
We hear you- most people on the planet hate interviews and get nervous. Try to re-frame it as: these people are looking to solve a problem - how can I help them? If they call you for an interview that means they are interested in talking to YOU! So, think of it more like you are a consultant walking into a client meeting, and they want to hear about what your ideas are.
ayesha khan (2 years ago)
I have next week  interview child care in early stage question safeguarding and how can I answered about safeguarding I have first time interview
MultiLux2 (2 years ago)
good advice! thanks
Careerly (2 years ago)
Thank you!
MaFess ABR (2 years ago)
You're sexy... I already forgot I have an interview watching you here talk !
youtuber (1 year ago)
definitely you did not get the job.
Parth shah (2 years ago)
Thank you! Great information.
Careerly (2 years ago)
Thank you for the feedback!
Nykeya Cox (2 years ago)
My coworker told me to look up situational interviews...We work for a hospital and I have been here 9 years. I have been trying to move into a more adminstration role, but these questions Trip me up Everytime.. we have situations everyday but I can never narrow down one situation.. I always find myself rambling on because part of it is made up...I Never know how dramatic the issue should be...How do I get them to understand I can handle the job shoot I'm already dealing with some of the work they do daily anyway?
Shy Army (7 months ago)
Exactly !!!!!
Careerly (2 years ago)
Great question! Try to set up the situation quickly - focus on the 2 or 3 main things you did to resolve the problem. Every behavioral Q is looking for certain skills - conflict resolution, problem solving - so try to speak to these things. Hope that helps.
Shenuka Jayasinghe (2 years ago)
You look Sri Lankan.. :)
Shenuka Jayasinghe (2 years ago)
Careerly brilliant. Well thank her for the useful information -just another Sri Lankan from Manchester England
Careerly (2 years ago)
Hira is in indeed a proud Sri Lankan (later Swiss national) currently in the U.S.

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